Please check your spam folder first. If you can’t find the email there, it may mean that your order was not completed. Please contact us so we can confirm whether your order has been registered.

Please note: Payment is only charged once your order has been shipped. Until then, the amount is simply reserved.

Unfortunately, we’re unable to make changes to your order or update the delivery address, as our order process is automated.

If you’ve entered an incorrect address, we can try to update it as long as you contact us within one hour of placing your order. If this isn’t possible, our delivery partner will usually return the parcel to us, and we’ll refund your order.

We deliver within 1-3 business days in Denmark and 2-4 business days for international orders.

Yes, we’ll send you an email with your receipt and tracking number as soon as your order has been shipped.

If you haven’t received your order within 5 business days of placing it, there may be a delay with our delivery partner. Please contact us at customercare@smallscph.dk so we can make sure your order reaches you as soon as possible.

At the moment, it is not possible to exchange an item for a different size or colour. If you would like a different size or colour, please return your item through our returns portal. You can then place a new order for the item you would like.

We always aim to process returns as quickly as possible. Please note that processing may take up to 14 business days from the day we receive your return at our warehouse.

You’ll receive an email once your refund has been processed. Depending on your bank, it may then take an additional 3-7 business days for the funds to appear in your account.

You or the recipient of the gift are always welcome to return an item. Please note that we can only issue the refund to the card originally used for the purchase.

Returns are made through our returns portal.

We have a thorough quality control process and continuously test our products to ensure the highest possible standard. However, if you experience a fault or defect with an item, please contact our customer care team at customercare@smallscph.dk.

Please include your order number, a description of the issue and photos so we can assess the matter as accurately as possible.

YARN:

Consinee Group Co., Ltd.
No. 65 Haichuan Road
Jiangbei, Ningbo 315032
China

YARN:

KEKEXILI Cashmere Ltd
Unit 03, 5/F Hewlett Centre
54 Hoi Yuen Rd., Kwun Tong, KLN
Hong Kong

SUPPLIER:

Zinnia Clothes & Ornaments Co. Ltd.
Flat C, 6th Floor, Hang Cheong Factory Building
Cheung Sha Wan, Kowloon
Hong Kong

The majority of our wardrobe will return in stock <3